Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at savemartdelivery@gmail.com. Please note that returns will need to be sent to the following address: 199 King Edward Street, South Dunedin, Dunedin 9012, New Zealand

If you receive damaged goods we will accept a return of the goods and offer a full refund or replacement. You are responsible for arranging the shipment and related costs of returning the damaged goods to us. No damage claims will be considered after seven days with receipt of the goods.

You can always contact us for any return question at savemartdelivery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, fish, meat, fresh and frozen vegetables, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards or mind change. You don't have the right to return the goods simply because of mind changed or circumstance have changed.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will comply with its obligations under the Consumer Guarantees Act 1993 or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at savemartdelivery@gmail.com.

Order Cancelling: 

A Customer cannot cancel an order once the order has been shipped. We reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation due to any reason such as over weight limit, Courier delivery issues, etc. (regardless of whether payment for the order has been made), including (without limitation) We believes the order to be fraudulent or constitute a misuse of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you; however we will provide a reasonable notice to you stating that your order has been cancelled, and will refund the purchase price to you (where it has already been paid). Customers may cancel or modify an order free of charge if the product is out of stock or there is an error in price or product description on this website, or up until such time as the order has been packed for delivery. If the customer wishes to cancel an order after the order has been packed, the Customer may be charged a cancellation fee.

If we have set quantity limit on product then please note that orders which exceed the quantity limit will be cancelled automatically. This is applicable across all Products.

Perishable goods and frozen goods will not be exchanged or returned.

We only arrange delivery to South Island of New Zealand, All our prices are in New Zealand dollars and inclusive of New Zealand Goods and Services Tax (“GST”).